In the modern era, export-import business activities play an important role in the economy of a country. As a support for this business, the freight company body and EMKL (Sea Ship Expedition) play an important role. The purpose of this study is to improve the operational system and improve company performance by managing the risks that may occur in the company’s operational processes. The researcher used descriptive qualitative methods with methods of collecting data through in-depth interviews and documentation and using analytical methods through data reduction. The data processing method obtained was done by validating the triangulation of sources. The results of the study show that the company’s business processes can still run well even though they still have obstacles.

Keywords : Management of Company Operations.