Authors : Riefka Wibowo; Stella Alvianna; Syarif Hidayatullah; Widji Astuti; Muhammad Danang Setioko
Volume/Issue : Volume 6 - 2021, Issue 1 - January
Google Scholar : http://bitly.ws/9nMw
Scribd : https://bit.ly/3iuy5pZ
East Java Province has various regions with
destinations and attractions that attract tourists, one of
which is Batu City, which has a featured tourism made in
Jawa Timur Park. This study aims to determine the effect
of tourist destinations and service quality on tourist
satisfaction visiting the Jawa Timur Park in the new
normal era. The population of this research is all tourists
who have visited Jawa Timur Park, especially in the new
normal era with a total sample of 70 people. Data analysis
used descriptive statistical analysis, multiple linear
regression and hypothesis testing. The results showed that
tourist destinations had no effect on tourist satisfaction,
while service quality had a dominant effect on tourist
satisfaction. With this, it adds to the perspective that the
better the services provided will increase tourist
satisfaction
Keywords : Tourism Destinations, Service Quality, and Tourist Satisfaction, New Normal