Supply chain management analysis is one of the activities required in the supply chain of a company. PT.Pola Petro Development (PT.PPD) as a distributor of compressor machines must improve its services in line with complaints from customers such as delays in requested items and goods sent do not match what was ordered. This research aims to determine supply chain performance at PT.PPD by the Supply Chain Operation Reference (SCOR) method. The analysis technique used in this study uses a metric system to assess the performance of the supply chain consisting of level 1, level 2 and level 3. This research shows that supply chain performance is not efficient because the results of level 1 metric measurement are Perfect Order Fulfillment (POF) and Order Fulfillment Cycle Time (OFCT) is below the set benchmark value. The actual POF value was 89.98% under the superior benchmark value of 98% and OFCT actual 89 days is below the superior benchmark value of 60 days. Analysis to find the root of the problem using a fishbone diagram, and identify solutions to problems that occur.

Keywords : SCOR Model, Supply Chain Management, Fishbone Analysis.