Authors : Oscar P. Mtolera; Joel Michael Ojode
Volume/Issue : Volume 6 - 2021, Issue 8 - August
Scribd : https://bit.ly/3BrW6WQ
This study has analyzed the impact of ICT
adoption on the operational performance of supply chain
management in shipping industry. The study employed a
descriptive study design, whereby the target population
was stakeholders in Shipping Operations at Dar es
Salaam Port. A sample of 125 stakeholders used to
analyze the study problem. Data collected using
questionnaire and interview, and descriptive statistics
and correlation matrix used to analyze data. The
findings are that there was moderate adoption of ICT at
the Dar es Salaam Port whereby some stakeholders fully
integrated, others partially integrated, and some not
integrated at all. Professional competency on use of ICT
also found to be low among some stakeholders. However,
it revealed that there was reduction of costs of operations
for those integrated, increase of speed of goods and
service delivery, some efficiency in information sharing
and there was development of trust in shipping activities.
The study concluded that there is significant positive
relationship between adoption of ICT and operational
performance in Supply Chain Management in Shipping
Industry when there is fully ICT adoption. The study
recommends that strategies Shipping Stakeholders adopt
full ICT adoption .for attaining Operational
Performance in Shipping Supply Chain management.
Keywords : Information and Communication Technology, Operational Performance of Supply Chain, Management for Shipping Industry, Dar es Salaam Port.