The development of the aviation service
industry in Indonesia is currently very rapid with the
construction of new airports for easier access to
connectivity in each region. Aviation security and safety
that reaches all flight areas by guaranteeing the
protection of aircraft crews and passengers at airports
from unlawful actions, by meeting national and
international regulatory standards. Aviation Security
(Avsec) personnel are human resources (HR) who have
these competencies trained from various competitive
training institutions. In this paper it is discussed about
how to improve the quality of Avsec personnel training
institutions with affordable training costs, facilities, and
infrastructure to meet and graduates in accordance
with industry needs. The method used is Quality
Function Deployment (QFD) and House of Quality
(HoQ). With result of consumer needs in training plan
that provides affordable costs, convenience, utilization
of facilities and infrastructure to support learning and
the quality of outputs and outcomes is guaranteed.
Gradual QFD methods can be able to meet the technical
response with affordable training costs, facilities and
infrastructure to meet and graduates according to the
needs industry.
Keywords : Quality Function Deployment, Aviation Security, Training Design.