Authors : Mohamed Eltahir Eltayeb Eltahir, Ibrahim Fadul Almula Elbashir, Dr. Eltayeb Ibrahim Ali
Volume/Issue : Volume 4 - 2019, Issue 10 - October
Google Scholar : https://goo.gl/DF9R4u
Scribd : https://bit.ly/2VPRwOy
This paper explores the causal structure of the
EFQM Excellence Model, hence attention around the
model as an approach to further improvement has
increased in the last two decades. The objective of this
paper is to examine the causal relation between the EFQM
enablers which are leadership, strategy, people,
partnerships and resources and processes and the
employees’ results by evaluating the causal relation
between the enablers set and the employees’ result of the
EFQM model through an empirical study on the Banking
Sector in Sudan. The approach, methodology and design of
the study Present deep understanding of the associations
between the EFQM enablers and employees result. By
examining this hypothetical causal relationship, a survey
via questionnaire conducted on 30 Banks in Sudan, which
provide the dada of the research examination. The
Findings reflect The EFQM model enablers that influence
positively the employees’ results are Leadership, People
and Processes while strategy and partnerships didn’t
support the positive influence on employees’ perception or
employees’ results in this study.
This results based only on the data collected from
Sudanese firms (Banks), and this constitute the limitation
of this study. The logical extension to this research is to
examine the casual relation between the rest of the
enablers’ elements and the results elements sides of the
EFQM model in different environments, where others
sectors in Sudan or others countries represent an
opportunity for such kind of Business research.
Understanding the casual relation between the
enabler side of the model which contained five elements
and the Employees results which on results side of the
model, will provide a guide for proper implementation for
the model and possibly facilitating the application of TQM
systems. Employees’ improvement according to many
researchers rely on proper implementation of the
management model in practice. The EFQM model suggest
causal relation between enablers and results side of the
model, where employees play vital role in continues
development of the organization through their presentation
of Initiatives in order to meet the continues and
accelerating expectations of their customers.
Initiatives came as a result of customers satisfaction
and customer satisfaction came as a result of many factors
among which is the positive causal relation between the
enablers and employees results on the results side of the
EFQM model. This study add additional value for
understanding organizations employees results causal
relation in terms of presenting deep insight for the causal
relation of the organization as represented in the EFQM
model at the enabler Side of the model and the employees
results on the results side of the model. Taking banking
sector in Sudan as an empirical examination environment
for this study.
Keywords : Employees Perception, People.v