Authors : Mochamad Soelton; Tri Wahyono; Harefan Arief; Eko Tama Putra Saratian; Tantri Yanuar Rahmat Syah, Aji Erlangga
Volume/Issue : Volume 6 - 2021, Issue 3 - March
Google Scholar : http://bitly.ws/9nMw
Scribd : https://bit.ly/3wzwnKm
This study aims to analyze and explore the
effect of Quality Assurance, Organizational Learning,
Organizational Commitment, Organizational
Citizenship Behavior on Organizational Performance.
This research was approached using a descriptive
method in the The Children Social Welfare Institution at
Makassar - South Sulawesi with sample of 41
respondents. This research uses Partial Least Square
(PLS) Structural Equation Model (SEM) with analysis
tool 3.0. The results showed the Quality Assurance has a
significantly positive effect on Organizational
Performance. Organizational Learning has a
significantly positive effect on Organizational
Performance. Organizational Commitment has a
significantly negative effect on Organizational
Performance. Organizational Citizenship Behavior
(OCB) has a significantly positive effect on
Organizational Performance
Keywords : Quality Assurance, Organizational Learning, Organizational Commitment, Organizational Citizenship Behavior (OCB), Organizational Performance.