This study aims to determine and test the
factors influencing banking customer behavior when
using the Digital Savings application in Indonesia. These
factors are obtained from the Technology Acceptance
Model (TAM) and Theory of Planned Behavior (TPB)
theory, including perceived usefulness, perceived ease of
use, Attitude, perceived behavioral control and added
other variables, namely social influence and trust. This
type of research is descriptive and verified, so the
research method is an explanatory survey. The population
is Digital Savings customers in banks that have Digital
Savings products in DKI Jakarta. The required sample
size is 174 customers, using the Hair formula, with a
purposive sampling technique. This research will be tested
and analyzed by using multiple linear regression
statistical tests. The results showed that three variables
influenced the intention to use the Digital Savings
application, namely Perceived Usefulness, Attitude, and
Trust. While the variables Perceived Easy of Use,
Perceived Behavior Control, and Social Influence do not
significantly influence the Digital Savings application's
intention. However, the intention to use the Digital
Savings application can dramatically affect using the
Digital Savings application.
Keywords : TPB, TAM, Trust, Social Influence, Intention to Use and Behavior of Using the Digital Savings