Authors : Akanksha Sinha, Krishna Bommareddy, Prakhar Srivastava, Ritika Singh, Ram Suraj Majety, Sasank Devarakonda, Vidhya Srinivas
Volume/Issue : Volume 5 - 2020, Issue 5 - May
Google Scholar : http://bitly.ws/9nMw
Scribd : https://bit.ly/2U7GKnk
Conversational UI is a revolutionary
technological instance backed up with AI which
transformed the way of interaction between human and
a machine in a whole different way. The core reason
behind choosing this area for research is to study and
depict the positive impact that conversational UI in the
form of chatbots and voice bots created a phenomenal
wave in this digitized fintech eco-system
Keywords : Fintech, Conversational UI, Chatbots, Voice bots, AI, Customer experience
