Travel and tourism is one of the world's most
promising industries, and information is critical to its
success. It's no secret that social media is a significant
information source when it comes to influencing the travel
plans of tourists. Since social media allows users to
connect with people from all over the world, users can
take advantage and numerous benefits which have diverse
impacts on their travel choice. Hence, relatively few
studies have addressed the relationship between social
media benefits and tourists’ travel choice to Sri Lanka,
the purpose of this study was to identify the impact of
Social media benefits on tourist’ travel choice to Sri
Lanka. The quantitative research approach was used to
attain the suggested study objective, and data was
collected in the form of primary data from 380 inbound
tourists who visited Sri Lanka. Finding of this study
suggested that hedonic, social, psychological, monetary,
and functional benefits of social media have a significant
positive impact on tourists’ travel choice. The study had
further recommended for tourist practitioners to
maintain an active presence in social media while
ensuring the social enhancement, personal identity,
involvement, and trust of the travelers. Moreover, to
aware about the destinations promotion through social
media and strengthening the interaction via social media
such as blog articles, videos, pictures, virtual product, and
informative postings have been discovered as a valuable
tool for attracting tourists to a destination.
Keywords : In-Bound Tourist, Social Media Benefits, Tourists’ Choice, Sri Lanka