Indonesia flight calibration (BBKFP) is currently developing its business processes to be able to compete in the global market. To support its activities, it is necessary to develop information technology both hardware and software in designing its business processes. Problems of procurement procedures, initial planning that is not optimal as well as the limitations of delivering information from users to developers causes unexpected procurement of information systems projects. The Soft System Methodology (SSM) approach is expected to be able to offer significant substance in managing expectations and requirements for the procurement of information systems. The purpose of this research is to identify the challenges and problems that will be found when carrying out the information system procurement activities at BBKFP. The SSM approach shows that with good and in-depth planning, periodic system reviews, documentation, structured user guides and structured supervision will improve the quality of the information system procurement at BBKFP.

Keywords : Procurement, Information system, Soft System Methodology (SSM).