Adoption of information and communications technology (ICT) tools is gaining greater significance in Supply Chain Management. Currently, various ICT tools are used to process, analyze, store, distribute and exchange information among the supply chain partners. The aspect of how ICT tools affects the level of control integration is one of key research areas in SCM. Literature review indicates that there are diverse ICT tools, aspects and benefits arising out of supply chain integration. In this paper, we have identified ten major factors based on literature review and four major dimensions’ aids in enhancing efficiency of supply chain by using ICT tools. A framework to assess the interdependence among the criteria is also developed. The model is developed based on the existing literature by employing a theoretical conceptual approach and also a case study. Future scope of research can be in the field of development of theoretical models based on the new emerging tools and technologies that are applicable to integration of supply chain.

Keywords : Supply Chain Integration; Information and Communication Technology (ICT) Tools; Supply Chain Efficiency.