PT. XYZ is a company engaged in
manufacturing consumer goods namely Candy, etc. in
Indonesia. In this case the company wants to increase
productivity while maintaining quality in the
production process. This is very necessary as one of the
company's strategy to survive and have competitiveness
with other companies. To maintain consumer
confidence in producing quality products, the company
has implemented good quality management and
complies with applicable quality standard guidelines. In
its production activities, the company always tries to
produce good products and reduce defects in these
products, but in reality in the field many products are
found not in accordance with established standards, ie
the maximum defect is 0.2% of the total products
produced. This study aims to determine how the
implementation of quality control using Quality Control
Circle (QCC) tools that are useful in efforts to control
the level of defects in Candy products in the company.
The problem was solved using seven tools and 5 W +
1H. There are 7 types of defects in the candy wrapping
process namely folded wrappers, torn wrappers, hole
wrappers, no contents, unwrapped wrappers, scratched
wrappers, and crushed candy. Types of defects Inner
fold up has the largest contribution to the product
defects that occur in the candy packaging process that is
0.70%. Some of the factors that cause defects in
wrapping are machine, method, environment and
human.
Keywords : Quality Control Analysis, QCC, Seven Tools, 5W + 1H.