Improving the quality of public services is an important concern for the government, this is evidenced by the enactment of Law Number 25 of 2009 concerning Public Services. Services maintenance of a birth certificate is an administrative services provided by the government to its citizens. However, the reality in the field of birth certificate management services at the Population and Civil Registration Service Office is not yet in accordance with the expectations of the community in getting public services, this can be explained in birth certificate services that often occur delays, so applicants have to wait two to three days. This study aims to identify and explain services processing of birth certificates at the Office of Population and Civil Registration . This type of research is descriptive research with a qualitative approach. Determination of informants using purposive and incendental sampling. Data analysis uses data collection, data reduction, data display, and conclusion drawing / verifying. The results of the study based on community satisfaction survey showed that service quality management of a birth certificate get a good category .

Keywords : Birth Certificate, Quality, Service