Grievance Redressal is a mechanism commonly used to receive complaints or grievances reported by stakeholders of private or public institutions, enabling prompt actions on any issue raises by them and to avail services more effectively. The School Student Helpline is a mechanism introduced for the grievance Redressal of the school children in the state of Odisha to achieve one of the major goals of RTE. The paper explores the need of the system, its functioning mechanism, its impact on the education system and last but not least some suggestions for betterment of its functionalism.

Keywords : Helpline, Child Right, Grievance, RTE.