Authors : Mogaramedi Frans Mashabela; Professor Ray M Kekwaletswe
Volume/Issue : Volume 5 - 2020, Issue 9 - September
Google Scholar : http://bitly.ws/9nMw
Scribd : https://bit.ly/3kIMIG6
DOI : 10.38124/IJISRT20SEP298
The determinants for accepting and using the
e-Government revenue applications (e-filing) is a
phenomenon most governments, including South Africa
are still grappling with, and therefore, an ongoing
information systems business leadership research is a
key issue. The research problem is that despite the eGovernment revenue application being implemented
and maintained at a high cost, there is little uptake and
optimal use. The e-Government revenue application
has greater benefits such as tax calculation accuracy,
tax submission done timeously during any time of the
day, improving tax efficiency by reducing
administration cost. Since the value and the investment
is huge, the burning question is then why the accepting
and usage of e-Government revenue application by
taxpayers not as it should? Information from previous
studies are quite on this phenomenon, in the South
African context and this then left a knowledge gaps,
which this paper bridges. This paper focuses on
explaining and exploring the determinants for adopting
and using e-Government revenue application as reasons
why some of taxpayers accept and use the revenue
application while others are not using it are still
unknown. Argument is that despite South Africa
implemented a cutting-edge system since 2006,
taxpayers still queue at its branches for manual
submissions. There is a need to understand the
determinants for acceptance and usage of eGovernment revenue application.
Keywords : E-Government, revenue application, Tax knowledge, Tax Compliance, Technology acceptance and usage models i.e. Unified Theory of Acceptance and Use of Technology and Tax Compliance Models