This study aims to conduct a scientific study of the implementation of knowledge management in BPJS Ketenagakerjaan. Data or information sources used in this study were obtained based on interviews, observations, audio-visual material, documentation and reports from informants who understood the implementation of knowledge management at the BPJS Ketenagakerjaan. This type of research is qualitative research with a case study method. The results showed that knowledge management was not optimal running well, but knowledge management became an important strategic step for BPJS Ketenagakerjaan in increasing company innovation, this is evident from the steps that have been taken by BPJS Ketenagakerjaan to maximize the application of knowledge management both in terms of People, Process & Technology. This is not optimal because there are still some obstacles in the implementation of knowledge management in BPJS Ketenagakerjaan. BPJS Ketenagakerjaan continues to strive to minimize the obstacles that occur so that the implementation of knowledge management at BPJS Ketenagakerjaan can provide maximum impact for the development of innovation in the company.

Keywords : Knowledge Management, Knowledge Sharing, Innovation, Case Study