The research is aimed to explain the influence
of direct and not direct Atmosphere on the Customers
Loyalty and the influence of the Atmosphere on the
Customer Satisfaction as well as the satisfaction of
customers as a variable intervening against Loyalty
Customers in the Restaurant Kentucky Fried Chicken
(KFC) Area Jakarta.. Samples were taken using the
Nonprobability sampling method and purposive sampling
with the first 127 samples. The population in this study is
the customers of KFC Indonesia in the Jakarta area who
have made purchases more than 2 ( two ) times. The data
used in this study consisted of primary data (the results of
questionnaire processing ) and secondary data ( related
literature ). The type of research that is used is Kenis
quantitative. The author uses Structural Equation
Modeling (SEM) with AMOS device software.
Keywords : Atmosphere, Customer Satisfaction, Customer Loyalty